WebObs™ Support Plans
Aliantiz's support offerings provide customers and trial users customized and pre-packaged support that can provide reactive services when things go wrong.
At least one support plan must be purchased with a new product, and may be renewed when needed. Compare Premier Support an Essential Support offerings to determine which support option is right for you. The following table provides an overview of these plans.
| Benefits |
Support Offering |
| Premier Support |
Essential Support |
Trial Support |
| Online knowledge base |
Included |
Included |
Included |
| Problem resolution support |
Unlimited |
5 cases |
1 case |
| Coverage |
Customized |
Business hours* |
Business hours* |
| Product updates |
Included
|
Included
|
Not available
|
| Product upgrades |
Included
|
Not available
|
Not available
|
| Duration |
1 year |
1 year |
1 month |
(*) Target response time is four hours during normal business hours: Monday to Friday, from 9:00 to 18:00 (GMT+1).
For more information or to purchase a Support Plan, contact WebObs Presales team.